# Snap Send Solve Help Centre

> Help center for Snap Send Solve

## Using our App 

- [How do I send a report?](https://help.snapsendsolve.com/en/articles/7017708-how-do-i-send-a-report.md): New to Snap Send Solve? Learn how to send a report
- [How do I send a report when I get home?](https://help.snapsendsolve.com/en/articles/7020765-how-do-i-send-a-report-when-i-get-home.md): We make it easy to send reports, even if you're no longer in the same place as the issue you want to report
- [How do I set my report location?](https://help.snapsendsolve.com/en/articles/7020992-how-do-i-set-my-report-location.md): Learn how to accurately set the location of your Snap Send Solve report
- [Can I send an anonymous report?](https://help.snapsendsolve.com/en/articles/7017696-can-i-send-an-anonymous-report.md): Learn why you can't send Snap Send Solve reports anonymously
- [How do I add a video to my report?](https://help.snapsendsolve.com/en/articles/11097688-how-do-i-add-a-video-to-my-report.md): Some Solvers accept videos as well as photos, learn how to add them to your reports
- [How do I send a Nudge?](https://help.snapsendsolve.com/en/articles/6976181-how-do-i-send-a-nudge.md): Looking for an update? Learn how to follow up on your reports
- [How do I cancel a report?](https://help.snapsendsolve.com/en/articles/6976156-how-do-i-cancel-a-report.md): Learn how to cancel a report when you've made a mistake
- [How do I delete a draft report?](https://help.snapsendsolve.com/en/articles/7017701-how-do-i-delete-a-draft-report.md): Find out how to clean up your drafts
- [Can I edit a report I’ve already sent?](https://help.snapsendsolve.com/en/articles/7046222-can-i-edit-a-report-i-ve-already-sent.md): What to do if you want to change a report you've already sent
- [Where do I find my report timeline?](https://help.snapsendsolve.com/en/articles/7020972-where-do-i-find-my-report-timeline.md): Learn about where to find updates on your reports
- [What’s the difference between closing, cancelling and deleting a report?](https://help.snapsendsolve.com/en/articles/7017691-what-s-the-difference-between-closing-cancelling-and-deleting-a-report.md): Demystify the different actions you can take with a report
- [Learn more about sharing a Snap](https://help.snapsendsolve.com/en/articles/8175778-learn-more-about-sharing-a-snap.md)
- [How do I rate a report and provide feedback to an authority?](https://help.snapsendsolve.com/en/articles/6976138-how-do-i-rate-a-report-and-provide-feedback-to-an-authority.md): Share your thoughts about how your report was handled
- [How do I close a report?](https://help.snapsendsolve.com/en/articles/6978054-how-do-i-close-a-report.md): Learn how to close reports, whether they're solved or unsolved
- [How to I delete a report?](https://help.snapsendsolve.com/en/articles/6976166-how-to-i-delete-a-report.md): Find out how to delete reports you're no longer interested in
- [How do I refer a friend?](https://help.snapsendsolve.com/en/articles/6975605-how-do-i-refer-a-friend.md): Tell your friends about Snap Send Solve
- [How do I delete my account?](https://help.snapsendsolve.com/en/articles/7017671-how-do-i-delete-my-account.md): Learn about deleting your account in the app
- [How do I change my email address?](https://help.snapsendsolve.com/en/articles/6975510-how-do-i-change-my-email-address.md): Find out what to do if you have a new email address
- [How do I update my email and notification settings?](https://help.snapsendsolve.com/en/articles/6975549-how-do-i-update-my-email-and-notification-settings.md): Need help with your notifications? Update your preferences in the app
- [How do I enable Location Services on my device?](https://help.snapsendsolve.com/en/articles/7046210-how-do-i-enable-location-services-on-my-device.md): An accurate report relies on correctly set up Location Services
- [Which devices are compatible with Snap Send Solve?](https://help.snapsendsolve.com/en/articles/7037094-which-devices-are-compatible-with-snap-send-solve.md): Learn which devices Snap Send Solve operates on
- [I chose Hide My Email using Apple on sign-up, how do Solvers contact me?](https://help.snapsendsolve.com/en/articles/7233019-i-chose-hide-my-email-using-apple-on-sign-up-how-do-solvers-contact-me.md)
- [What is the Early Access Program and how do I access it?](https://help.snapsendsolve.com/en/articles/7877982-what-is-the-early-access-program-and-how-do-i-access-it.md)
- [How do I enable Camera Permissions on my device?](https://help.snapsendsolve.com/en/articles/9373782-how-do-i-enable-camera-permissions-on-my-device.md): Enabling Camera Permissions can help Solvers accurately identify the location of your issue.
- [What is public Snapping?](https://help.snapsendsolve.com/en/articles/10259362-what-is-public-snapping.md): Discover the benefits of public Snapping
- [How can I make my Snap Public?](https://help.snapsendsolve.com/en/articles/10259382-how-can-i-make-my-snap-public.md): Steps to make your Snap public
- [Who can see my public Snap and what information is visible?](https://help.snapsendsolve.com/en/articles/10259387-who-can-see-my-public-snap-and-what-information-is-visible.md): Understand who can access your public snap and what they see
- [What type of information should be excluded from a Snap?](https://help.snapsendsolve.com/en/articles/10259393-what-type-of-information-should-be-excluded-from-a-snap.md): Best practices for public Snapping
- [How do I flag a Snap?](https://help.snapsendsolve.com/en/articles/10259395-how-do-i-flag-a-snap.md): Flag inappropriate Snaps to keep our community safe
- [How can I remove my Snap from public view?](https://help.snapsendsolve.com/en/articles/10259402-how-can-i-remove-my-snap-from-public-view.md): Learn how to manage the visibility of your public Snaps
- [How can I save a Snap?](https://help.snapsendsolve.com/en/articles/10259404-how-can-i-save-a-snap.md): Follow along with others’ Snaps to stay informed
- [Squads Overview](https://help.snapsendsolve.com/en/articles/9774571-squads-overview.md): What is Squads, how do I join and leave a Squad and who can join a Squad?
- [Forming a Squad](https://help.snapsendsolve.com/en/articles/9804927-forming-a-squad.md): How to create a Squad, invite new members and find your Squad code
- [Snapping in Squads](https://help.snapsendsolve.com/en/articles/9804931-snapping-in-squads.md): How Snapping issues in squads works and who can see your Snaps
- [Personal information and my Squad](https://help.snapsendsolve.com/en/articles/9804939-personal-information-and-my-squad.md): What personal information is shared with my Squad and Squad username rules

## Using our Web Form

- [Sending a Report via a Solver’s Website](https://help.snapsendsolve.com/en/articles/7017720-sending-a-report-via-a-solver-s-website.md): You don’t always need the Snap Send Solve app to report an issue.
- [Can I edit a report I’ve already sent?](https://help.snapsendsolve.com/en/articles/7046226-can-i-edit-a-report-i-ve-already-sent.md): What to do if you need to edit a report you've already sent using our Web Form
- [How do I delete my account?](https://help.snapsendsolve.com/en/articles/7017678-how-do-i-delete-my-account.md): Accounts can only be deleted using the Snap Send Solve app

## About Snap Send Solve 

- [Where is the app available?](https://help.snapsendsolve.com/en/articles/7018088-where-is-the-app-available.md): Snap Send Solve is available everywhere in Australia and New Zealand
- [How can my organisation collaborate with Snap Send Solve if we’re not a Solver?](https://help.snapsendsolve.com/en/articles/7916779-how-can-my-organisation-collaborate-with-snap-send-solve-if-we-re-not-a-solver.md)
- [Is Snap Send Solve free?](https://help.snapsendsolve.com/en/articles/7018081-is-snap-send-solve-free.md): It's free to send reports on Snap Send Solve
- [What can I report on Snap Send Solve?](https://help.snapsendsolve.com/en/articles/7018076-what-can-i-report-on-snap-send-solve.md): Learn about the breadth of issues you can report using Snap Send Solve
- [Which organisations receive Snap Send Solve reports?](https://help.snapsendsolve.com/en/articles/7018065-which-organisations-receive-snap-send-solve-reports.md): Hundreds of organisations across Australia and New Zealand receive Snap Send Solve reports
- [How do I know where to send my report?](https://help.snapsendsolve.com/en/articles/7018070-how-do-i-know-where-to-send-my-report.md): Snap Send Solve does all the thinking for you
- [Do you provide promotional material to share with my community?](https://help.snapsendsolve.com/en/articles/7046230-do-you-provide-promotional-material-to-share-with-my-community.md): Want to tell your community about Snap Send Solve? Ask us about promotional material
- [Commonly used terms on the Snap Send Solve platform](https://help.snapsendsolve.com/en/articles/7046233-commonly-used-terms-on-the-snap-send-solve-platform.md): Learn about commonly used words and phrases on Snap Send Solve
- [How are duplicate reports handled?](https://help.snapsendsolve.com/en/articles/11560117-how-are-duplicate-reports-handled.md): Understand how we identify and manage similar reports
- [Does it take longer for Solvers to receive reports from Snap Send Solve?](https://help.snapsendsolve.com/en/articles/7018092-does-it-take-longer-for-solvers-to-receive-reports-from-snap-send-solve.md): Snap Send Solve instantly sends all reports to right place
- [What happens if my report is sent to the incorrect Solver?](https://help.snapsendsolve.com/en/articles/7018099-what-happens-if-my-report-is-sent-to-the-incorrect-solver.md): What to do with a report that has gone astray
- [The issue I reported hasn’t been fixed. How do I get a status update?](https://help.snapsendsolve.com/en/articles/7020739-the-issue-i-reported-hasn-t-been-fixed-how-do-i-get-a-status-update.md): Help when your report hasn't been addressed
- [How do I sign in and manage my account with Apple ID?](https://help.snapsendsolve.com/en/articles/7020745-how-do-i-sign-in-and-manage-my-account-with-apple-id.md): Signed up with an Apple ID? Learn how to manage your account and ensure you receive status updates
- [Where do I send feedback?](https://help.snapsendsolve.com/en/articles/7018095-where-do-i-send-feedback.md): Send feedback to Snap Send Solve or the Solver responsible for your report
- [Where do I send feature suggestions?](https://help.snapsendsolve.com/en/articles/7018098-where-do-i-send-feature-suggestions.md): We love hearing your ideas for Snap Send Solve
- [How can I request to add a new Solver to Snap Send Solve?](https://help.snapsendsolve.com/en/articles/7020737-how-can-i-request-to-add-a-new-solver-to-snap-send-solve.md): Think a Solver is missing from our platform? Let us know

## Solver Features

- [What solvers \(Councils & Authorities\) receive for free](https://help.snapsendsolve.com/en/articles/13780667-what-solvers-councils-authorities-receive-for-free.md): No subscription is required to receive or act on reports.
- [I’m a Solver. How does duplicate detection work?](https://help.snapsendsolve.com/en/articles/11560126-i-m-a-solver-how-does-duplicate-detection-work.md): Learn how to reduce duplicate reports.
- [How do I get access to the Portal?](https://help.snapsendsolve.com/en/articles/7017744-how-do-i-get-access-to-the-portal.md): If you're part of an Enterprise Solver, you can access our Portal to manage reports
- [I'm a Solver. How do I update and manage a Snap Send Solve report?](https://help.snapsendsolve.com/en/articles/7017760-i-m-a-solver-how-do-i-update-and-manage-a-snap-send-solve-report.md): Learn what you can do when you access a Snap Send Solve report
- [I'm a Solver. How do I reassign a report?](https://help.snapsendsolve.com/en/articles/7018055-i-m-a-solver-how-do-i-reassign-a-report.md): Easily reassign reports not meant for your organisation
- [How do I add my organisation’s reference number to a report?](https://help.snapsendsolve.com/en/articles/7017753-how-do-i-add-my-organisation-s-reference-number-to-a-report.md): Add your organisation's reference number to a Snap Send Solve report
- [I'm a Solver. Why is my verified email appearing in the report timeline?](https://help.snapsendsolve.com/en/articles/7017750-i-m-a-solver-why-is-my-verified-email-appearing-in-the-report-timeline.md): Your verified email address is only visible internally in your organisation
- [How do I contact a Snapper who is using an Apple Private ID email?](https://help.snapsendsolve.com/en/articles/7233020-how-do-i-contact-a-snapper-who-is-using-an-apple-private-id-email.md): How contacting a Snapper using a Apple Private ID email address works
- [I'm a Solver, how do I message a Snapper?](https://help.snapsendsolve.com/en/articles/8347733-i-m-a-solver-how-do-i-message-a-snapper.md): Find out how to speak to your Snappers based on your subscription
- [How do I manage users in portal?](https://help.snapsendsolve.com/en/articles/9732272-how-do-i-manage-users-in-portal.md): Learn how to add, remove, and change the access of users in the portal.
- [I’m a Solver. What data can I see for public reports?](https://help.snapsendsolve.com/en/articles/10259406-i-m-a-solver-what-data-can-i-see-for-public-reports.md): Learn about the insights available from Snapper interactions with public reports.
- [I'm a Solver. What is a flagged request?](https://help.snapsendsolve.com/en/articles/11128685-i-m-a-solver-what-is-a-flagged-request.md): Hiding sensitive requests to keep our community safe
- [Introduction to Customisations](https://help.snapsendsolve.com/en/articles/9402621-introduction-to-customisations.md): All about incident customisations and how you can use them
- [Incident Customisation: The Basics](https://help.snapsendsolve.com/en/articles/9402631-incident-customisation-the-basics.md): Learn to navigate the different customisations and related pages
- [Setting Up Alert Screens](https://help.snapsendsolve.com/en/articles/9402651-setting-up-alert-screens.md): How to set up and customise alert screens
- [Adding Additional Questions](https://help.snapsendsolve.com/en/articles/9402661-adding-additional-questions.md): How to add additional questions to the report flow
- [Changing an Incident Icon](https://help.snapsendsolve.com/en/articles/9402797-changing-an-incident-icon.md): How to customise your incident icons
- [I'm a Solver. How do I enable Videos in Snaps?](https://help.snapsendsolve.com/en/articles/11098042-i-m-a-solver-how-do-i-enable-videos-in-snaps.md): Receiving video files is an additional feature that's easy to set up

## Developer Documentation

- [API \(v2\) Documentation](https://help.snapsendsolve.com/en/articles/11392542-api-v2-documentation.md): Learn more about Snap send Solve’s API
- [API \(V3\) Documentation](https://help.snapsendsolve.com/en/articles/12854241-api-v3-documentation.md): Learn more about snap Send Solve's API
- [Webhook \(V2\) Documentation](https://help.snapsendsolve.com/en/articles/11392545-webhook-v2-documentation.md): Learn more about Snap Send Solve’s webhook integration
- [Webhook \(V3\) Documentation](https://help.snapsendsolve.com/en/articles/12854690-webhook-v3-documentation.md): Learn more about Snap Send Solve’s webhook integration

## Solver Portal Training

- [Portal 101 Training](https://help.snapsendsolve.com/en/articles/12274878-portal-101-training.md)
- [Dashboard training](https://help.snapsendsolve.com/en/articles/12636276-dashboard-training.md)