Videos in Snaps are available to Solvers on our standard Enterprise Subscription or Enterprise Transformed plans. Not sure what plan you're on or want to talk about upgrading? Reach out to us at customer@snapsendsolve.com
Videos can be turned on for specific incident types by:
Navigating to Incident Types.
Selecting an incident type from the list.
Scrolling down in the General tab and toggling ON the Ask for Video option.
When videos are attached to reports, they will appear in the media section of the Report Details page where you can click to play to watch the video.
Need more help? Get support from our team by emailing us at contact@snapsendsolve.com or sending us a message.