Solver Features
Learn about how to use Snap Send Solve's features for Solvers
18 articles
- I'm a Solver. How do I update and manage a Snap Send Solve report?Learn what you can do when you access a Snap Send Solve report
- I'm a Solver. How do I reassign a report?Easily reassign reports not meant for your organisation
- How do I add my organisation’s reference number to a report?Add your organisation's reference number to a Snap Send Solve report
- I'm a Solver. Why is my verified email appearing in the report timeline?Your verified email address is only visible internally in your organisation
- How do I contact a Snapper who is using an Apple Private ID email?How contacting a Snapper using a Apple Private ID email address works
- I'm a Solver, how do I message a Snapper?Find out how to speak to your Snappers based on your subscription
- How do I manage users in portal?Learn how to add, remove, and change the access of users in the portal.
- I’m a Solver. What data can I see for public reports?Learn about the insights available from Snapper interactions with public reports.
- I'm a Solver. What is a flagged request?Hiding sensitive requests to keep our community safe
- Introduction to CustomisationsAll about incident customisations and how you can use them
- Incident Customisation: The BasicsLearn to navigate the different customisations and related pages
- Setting Up Alert ScreensHow to set up and customise alert screens
- Adding Additional QuestionsHow to add additional questions to the report flow
- Changing an Incident IconHow to customise your incident icons
- I'm a Solver. How do I enable Videos in Snaps?Receiving video files is an additional feature that's easy to set up