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Solver Features
Learn about how to use Snap Send Solve's features for Solvers
14 articles
I'm a Solver. How do I update and manage a Snap Send Solve report?Learn what you can do when you access a Snap Send Solve report
I'm a Solver. How do I reassign a report?Easily reassign reports not meant for your organisation
How do I add my organisation’s reference number to a report?Add your organisation's reference number to a Snap Send Solve report
How do I send a Snapper an in-app message?Communicate with Snappers in the same place you've heard from them
I'm a Solver. Why is my verified email appearing in the report timeline?Your verified email address is only visible internally in your organisation
How do I contact a Snapper who is using an Apple Private ID email?How contacting a Snapper using a Apple Private ID email address works
I'm a Solver, how do I message a Snapper?Find out how to speak to your Snappers based on your subscription
Introduction to CustomisationsAll about incident customisations and how you can use them
Incident Customisation: The BasicsLearn to navigate the different customisations and related pages
Setting Up Alert ScreensHow to set up and customise alert screens
Adding Additional QuestionsHow to add additional questions to the report flow
Changing an Incident IconHow to customise your incident icons