Solver Features
Learn about how to use Snap Send Solve's features for Solvers
19 articles
I’m a Solver. How does duplicate detection work?Learn how to reduce duplicate reports.
I'm a Solver. How do I update and manage a Snap Send Solve report?Learn what you can do when you access a Snap Send Solve report
I'm a Solver. How do I reassign a report?Easily reassign reports not meant for your organisation
How do I add my organisation’s reference number to a report?Add your organisation's reference number to a Snap Send Solve report
How do I send a Snapper an in-app message?Communicate with Snappers in the same place you've heard from them
I'm a Solver. Why is my verified email appearing in the report timeline?Your verified email address is only visible internally in your organisation
How do I contact a Snapper who is using an Apple Private ID email?How contacting a Snapper using a Apple Private ID email address works
I'm a Solver, how do I message a Snapper?Find out how to speak to your Snappers based on your subscription
How do I manage users in portal?Learn how to add, remove, and change the access of users in the portal.
I’m a Solver. What data can I see for public reports?Learn about the insights available from Snapper interactions with public reports.
I'm a Solver. What is a flagged request?Hiding sensitive requests to keep our community safe
Introduction to CustomisationsAll about incident customisations and how you can use them
Incident Customisation: The BasicsLearn to navigate the different customisations and related pages
Setting Up Alert ScreensHow to set up and customise alert screens
Adding Additional QuestionsHow to add additional questions to the report flow
Changing an Incident IconHow to customise your incident icons
I'm a Solver. How do I enable Videos in Snaps?Receiving video files is an additional feature that's easy to set up