Public Reporting Overview
When a Snapper creates a report, they can choose to make it visible to other Snappers in the community.
Making reports public increases the visibility of local issues, raises awareness, and allows others to follow their progress until they are Solved. It also helps reduce duplicate submissions, as users can engage with existing reports related to issues that impact them without having to create new requests.
Understanding Public Reactions Data in the Solver Portal
Public reactions data is available for all reports. Solvers can view this data when managing reports in the Solver Portal.
Public reactions data offers insights into community engagement through three key metrics:
Public Status: Whether the Snapper has made the report visible to other Snappers
Views: How many times the report has been viewed
Saves: How many Snappers have saved a report to follow its progress
This data is updated throughout the report's lifespan and helps Solvers understand community interest, prioritise actions, and maximise the impact of resolving issues.
Public Status
Public status indicates whether a report is currently visible to Snappers in the app. The original Snapper can change their report status to private at any point. This status helps Solvers understand the level of visibility a report has within the community.
Views
The view count shows how many Snappers have viewed a public report. Reports shared in public online groups often see higher view counts, reflecting increased awareness and interest. This metric helps Solvers gauge the reach of a report within the community.
Saves
When a report is public, Snappers can save it to track its resolution. The save count reflects the level of ongoing interest and engagement with the issue.
Snappers who have saved a report will see the label "Snapped" or "Solved." "Snapped" consolidates all active statuses, i.e. Viewed, In Progress and Reassigned. "Solved" is shown when the report is closed as Solved by either the Snapper or the Solver.
Increase in saves: As a report gains traction, save counts often rise, showing how many users are actively following the issue.
Decrease in saves: Once the report is marked as Solved, the save count may decrease as fewer users want to actively monitor the resolved issue.
Historical Data for Private Snaps
If a report was once public but is later made private, the Solver Portal still displays historical data on how many views and saves the report had while it was public. This ensures Solvers retain valuable insights even if the report’s visibility changes.
