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Using our Web Form
How do I send a report on the web form?
How do I send a report on the web form?

You can easily send a report using your browser instead of the Snap Send Solve app

Updated over a week ago

Our webform can be used on a browser using a desktop or mobile device.

Steps to send a report on our web form:

1. Add photo

You can upload up to five photos on your report.

If you’re using a desktop browser, you can drag and drop a photo into the add photo field.

Alternatively, click on the photo field and upload your photos.

If you’re using photos from your device that has location services enabled, we will present the location on the map in the next step, so you won’t need to manually select the location.

Click Next.

2. Incident location

If you used a photo that has location services enabled (in the previous step), we will automatically present the photo location on the map.

Alternatively, you can enter the address into the search bar above the map or drag and drop the location pin on the map if using a desktop browser.

Click Next.

3. Incident type

Select the incident type for your issue.

Alternatively, type the incident type into the search bar.

4. Incident details

Add additional information to describe your issue to help the Solver get a better understanding of your Snap.

Click Next

5. Your details

Fill in your details to help the Solver know who they should contact if they have an update on your Snap.

Please ensure you have correctly entered in your details before pressing Next.

5. Confirm details

Review details on the summary page.

Once reviewed, tap on Send Snap. Once your report is sent, you will receive a confirmation to your email address.

Need more help? Get support from our team by emailing us at or sending us a message.

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