1. Start a Report
To start a report, tap on the Snap button at the bottom of the screen.
After this, you’ll be able to select from two options:
Take a photo in the app
Attach a photo from your device
2. Attach Images
You can upload up to five images of your issue. We recommend taking multiple photos. For example, taking a close-up of smaller issues as well as a wide-angle photo can help Solvers locate the incident.
If you have location services on when taking the photo, you won’t need to manually select the location in the next step.
Remember, attaching photos often increases Solve rates, even for issues like noise complaints.
3. Confirm the Incident Location
If the uploaded image has location data, the app will automatically set the incident location to where the photo was taken.
Otherwise, you can set the incident location by:
Dropping a pin of the issue location on the map
Using the Search Bar and typing in the address of the issue
Once you’ve set your location, tap the Next button at the bottom of your screen.
4. Select an Incident Type
Select the incident type. If you’re having trouble finding the incident type you’re looking for, you can use the search bar at the top of the list.
If you can’t find a relevant incident type, use General Request.
5. Add an Incident Description
Add any additional details about your issue to help the relevant Solver better understand your request. The more information, the easier it is for Solvers to quickly address your report.
Tap on Next on the bottom of your screen.
6. Finishing Touches and Send Report
If this is your first time Snapping, you’ll be prompted to add your contact details in case the Solver needs to follow up with you. Add your details and tap Next on the bottom of your screen.
On the final screen, review the details you’ve entered into your report. When you’re finished, tap the Send Snap button at the bottom of your screen.
We recommend sending one issue per report. If you’re reporting multiple issues, it’s best to send a separate report for each issue.
Need more help? Get support from our team by emailing us at firstname.lastname@example.org or sending us a message.