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How do I send a report?

New to Snap Send Solve? Learn how to send a report

Updated over 2 weeks ago

1. Start a Report

To start a report, tap on the Snap button at the bottom of the screen.

App home screen with snap button highlighted at the bottom centre of screen

After this, you’ll be able to select from two options:

  • Take a photo in the app

  • Attach a photo from your device

2. Attach Images

You can upload up to five images of your issue. We recommend taking multiple photos. For example, taking a close-up of smaller issues as well as a wide-angle photo can help Solvers locate the incident.

Add photo screen with option to take a photo or select a photo

If you have location services on when taking the photo, you won’t need to manually select the location in the next step.

If location services are active when taking any photo, most smartphones capture and attach that information to the image.

Remember, attaching photos often increases Solve rates, even for issues like noise complaints.

3. Confirm the Incident Location

If the uploaded image has location data, the app will automatically set the incident location to where the photo was taken.

Incident location screen with address search bar and map with photo location pinned

Otherwise, you can set the incident location by:

  • Dropping a pin of the issue location on the map

  • Using the Search Bar and typing in the address of the issue

Once you’ve set your location, tap the Next button at the bottom of your screen.

4. Select an Incident Type

Select the incident type. If you’re having trouble finding the incident type you’re looking for, you can use the search bar at the top of the list.

Incident type screen with search bar and incident listing.

If you can’t find a relevant incident type, use General Request.

5. Add a video

Some Solvers will let you add an optional video to your report.

Incident video screen with options to take a video or upload from device library.

You can take the video from this screen, or add one from your device's library. Videos must be less than 30 seconds long, and will record audio.

Tap on Next on the bottom of your screen.

6. Add an Incident Description

Add any additional details about your issue to help the relevant Solver better understand your request. The more information, the easier it is for Solvers to quickly address your report.

Incident details screen with description text box

Tap on Next on the bottom of your screen.

7. Finishing Touches and Send Report

If this is your first time Snapping, you’ll be prompted to add your contact details in case the Solver needs to follow up with you. Add your details and tap Next on the bottom of your screen.

On the final screen, review the details you’ve entered into your report. When you’re finished, tap the Send Snap button at the bottom of your screen.

We recommend sending one issue per report. If you’re reporting multiple issues, it’s best to send a separate report for each issue.


Need more help? Get support from our team by emailing us at contact@snapsendsolve.com or sending us a message.

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