Adding your organisation’s internal reference number to a Snap Send Solve report can make it easier to track and manage reports. Snappers will have visibility of this reference number and can use it when following up on the status of a report.
To update your internal reference number:
Verify your email when accessing a report.
Enter the internal reference number under Reference # on the right panel of a report.
Click on Update.
4. If you’re an enterprise solver and and have Message Templates enabled, you can select a template from the drop-down list. This will automatically populate the message field and allow you to generate responses consistently and efficiently. If you don't have Message templates enabled, consider clicking on the Enable Message Template link to contact us for more information. Alternatively, write a message in the Message box.
5. If you’re a basic Solver you will need to upgrade to access the messaging feature. Click on Enable Snapper Messaging to trial this feature.
6. Click Update
7. Your organisation’s internal reference number will now be visible in the report's timeline
8. The update will be presented on the Snapper's report Timeline in the Snap Send Solve app. Depending on the Snapper’s notification preferences, they may also receive an email, message notification, or both.
Learn more about how to manage and update the status of a Snap Send Solve report.
Need more help? Get support from our team by emailing us at firstname.lastname@example.org or sending us a message.