Share your reports with family, friends or your community so they can follow along with its progress.
Whether it's a pothole or a park clean-up, you can share your reports through social media, text messages, or even by a direct link to your report.
This article covers a number of frequently asked questions about sharing a Snap Send Solve report, also known as a “Snap”.
1. How do I share my Snap?
To share a Snap:
Tap History on the bottom navigation bar in the app
Tap the report you would like to share
At the bottom of the report, tap on the Share button.
If this is your first time sharing a report, you will be presented with more information on Sharing a Snap. Tap on Share Snap
Select your preferred share platform, this can be on a social media app such as Facebook or Instagram. Alternatively, can also tap on More share options to select an alternative way to share your report
Your Snap is now shared
2. What are the benefits of sharing a Snap?
Increased Visibility — Sharing Snaps with others enhances visibility and ensures a larger audience is aware of issues in their community.
Community Engagement — Sharing Snaps encourages others to take an interest in local issues. It can lead to collective efforts to address and resolve problems and promote a sense of unity in the community.
Share Good Vibes — Sharing a Snap and seeing it lead to positive change provides a sense of achievement and kudos to Snappers taking action in their communities.
3. Who can see my Snap?
Only those with a link to your report can view it. This includes the people you originally shared it with and anyone forwarded the link.
4. What information is visible on a shared Snap?
When a report is shared, only some information from your report is visible.
Information that is visible on a shared Snap:
Report location
Photos
After photo when a report has been rated
Report status
Description
Snap Send Solve ID number
Solver assigned to the report
Information that is not visible on a shared Snap:
Your name
Your email address
Any personal information (such as your phone number or residential address)
We recommend tapping on the Preview Snap link to view your report before sharing. This ensures you have the opportunity to review what’s visible before you share.
5. What type of information should be excluded from a Snap?
It's important to remember that when creating or sharing a report, it does not contain any of the following:
Sensitive or personal information including information entered into the report description field
Graphic or abusive content
Information or photos offensive in nature
Sharing reports containing this information can be flagged as inappropriate and may be removed.
6. How do I flag a Snap?
If you see a shared report that contains information that is offensive in nature, has abusive or graphic content, or contains personal information, then you can flag a snap. Flagging a Snap means it will be reviewed by the Snap Send Solve team and if assessed as inappropriate, the report will be removed.
To flag a Snap:
Open the shared report
Tap the Flag button above the map
A modal will appear. Tap on the red Flag Snap button
An email will open with a templated response. Please add more information on why you believe the report is inappropriate. Adding additional information is important to help determine the severity of the flagged report
Tap on the Send button
Your flagged email will be sent to the Snap Send Solve team to review. After the report is assessed, it will be removed if it's determined to be inappropriate
7. How can I un-share a Snap?
If you've shared your report and would like to un-share it, please tap on the flag button to have it removed.
To flag a snap:
Open the shared report
Tap the Flag button above the map
A modal will appear. Tap on the red Flag Snap button
An email will open with a templated response. Please add more information on why you would like to have the report removed
Tap on the Send button
Your flagged email will be sent to the Snap Send Solve team to review. After being assessed, it will be removed
Need more help? Get support from our team by emailing us at contact@snapsendsolve.com or sending us a message.