Using our App
Everything you need to know about using the Snap Send Solve app
35 articles
How do I send a report?New to Snap Send Solve? Learn how to send a report
How do I send a report when I get home?We make it easy to send reports, even if you're no longer in the same place as the issue you want to report
How do I set my report location?Learn how to accurately set the location of your Snap Send Solve report
Can I send an anonymous report?Learn why you can't send Snap Send Solve reports anonymously
How do I add a video to my report?Some Solvers accept videos as well as photos, learn how to add them to your reports
How do I send a Nudge?Looking for an update? Learn how to follow up on your reports
How do I cancel a report?Learn how to cancel a report when you've made a mistake
How do I delete a draft report?Find out how to clean up your drafts
Can I edit a report I’ve already sent?What to do if you want to change a report you've already sent
Where do I find my report timeline?Learn about where to find updates on your reports
What’s the difference between closing, cancelling and deleting a report?Demystify the different actions you can take with a report
Learn more about sharing a Snap
How do I refer a friend?Tell your friends about Snap Send Solve
How do I delete my account?Learn about deleting your account in the app
How do I change my email address?Find out what to do if you have a new email address
How do I update my email and notification settings?Need help with your notifications? Update your preferences in the app
How do I enable Location Services on my device?An accurate report relies on correctly set up Location Services
Which devices are compatible with Snap Send Solve?Learn which devices Snap Send Solve operates on
I chose Hide My Email using Apple on sign-up, how do Solvers contact me?
What is the Early Access Program and how do I access it?
How do I enable Camera Permissions on my device?Enabling Camera Permissions can help Solvers accurately identify the location of your issue.
Squads OverviewWhat is Squads, how do I join and leave a Squad and who can join a Squad?
Forming a SquadHow to create a Squad, invite new members and find your Squad code
Snapping in SquadsHow Snapping issues in squads works and who can see your Snaps
Personal information and my SquadWhat personal information is shared with my Squad and Squad username rules