Using Snap Send Solve means you can send reports from home, work and anywhere you can access the internet.
If you don’t have time to finish a report when you see an issue, you can easily finish your report later.
To send your report once when you arrive home, you need to:
select a photo of the issue, or
set the report to the location of the issue
1 .Select Photo
The quickest way to send a report is to upload a photo of the issue you’re reporting.
When you Select Photo at the beginning of a Snap, the app will automatically use the location data from the image you selected.
2. Set The Location Manually in Two Ways
don’t have a photo of the issue, or
your photo doesn’t have a location attached to it,
you can manually set the location of your report.
Here’s how to to manually set your location:
Dropping a pin
You can drag and drop the pin on the map to the location of the issue.
Enter the Address into the Search Bar
Type the address of the issue’s location into the search bar above the map.
Try to include photos in your report as often as you can. Attaching photos often increases Solve rates, even for issues like noise complaints.
Need more help? Get support from our team by emailing us at firstname.lastname@example.org or sending us a message.