How do I send a Nudge?

Looking for an update? Learn how to follow up on your reports

Updated over a week ago

If you have not yet heard from the Solver assigned to your report, you can request a follow up by sending a Nudge. Only one Nudge can be sent per report.

When can I send a Nudge?

You can send a Nudge if:

  • your report is active (meaning it can't have previously been closed)

  • you have sent your report at least 15 days earlier

How do I send a Nudge?

To send a Nudge:

  1. Tap on the History tab

  2. Select the report you want to follow up

  3. Tap on the Update button

  4. Select Close as unsolved

  5. You’ll be presented with two options Send Nudge or Just close it. Tap on Send Nudge.

After you send a Nudge, the report will still be visible in History under the Active tab (with the status showing as Nudged). Your report has not been closed.

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