If you have not yet heard from the Solver assigned to your report, you can request a follow up by sending a Nudge. Only one Nudge can be sent per report.
When can I send a Nudge?
You can send a Nudge if:
your report is active (meaning it can't have previously been closed)
you have sent your report at least 15 days earlier
How do I send a Nudge?
To send a Nudge:
Tap on the "My Snaps" tab
Select the report you want to follow up
Tap on the Update button
Select Close as unsolved
You’ll be presented with two options Send Nudge or Just close it. Tap on Send Nudge.
After you send a Nudge, the report will still be visible in "My Snaps" under the Active tab (with the status showing as Nudged). Your report has not been closed.
Need more help? Get support from our team by emailing us at contact@snapsendsolve.com or sending us a message.