Occasionally, reports are sent to a Solver who isn’t responsible for resolving your report.

If this happens, the Solver receiving the report will either refer it to the correct authority themselves or let you know about the right place to send it. If the Solver lets you know, you can create a new report and select a different incident type to direct it to the right Solver. You can then cancel your original Snap by following the instructions on How to cancel a report.

If you think that there’s a mistake in the app, send us an email and let us know.